Privacy Policy of Abeona d.o.o.

1. General Provisions
   Abeona d.o.o. (hereinafter referred to as the “Company”) respects the privacy of its clients and is committed to protecting personal data collected in the course of providing apartment rental services.
   
   

2. What Data We Collect
   2.1. Registration Data: Full name, contact phone number, email address, residential address.
   2.2. Passport and Identification Data: When required for the rental agreement.
   2.3. Booking Information: Dates, duration of stay, type of apartment, selected options (e.g., transfer, cleaning).
   2.4. Payment Information: Payment card details, bank account information. These are transmitted via secure payment systems and are not stored by the Company in plain form.
   2.5. Preferences Information: Additional services requested, feedback, and wishes.
   
   

3. Purposes of Data Processing
   We process data in order to:
   • Fulfill contractual obligations (booking, check-in, maintenance)
   • Process payments and issue invoices
   • Provide additional services (transfers, cleaning, excursions)
   • Improve service quality
   • Comply with legal and tax obligations
   
   

4. Legal Grounds
   The legal basis for processing personal data includes your consent, the execution of the rental agreement, and legal requirements.
   
   

5. Disclosure to Third Parties
   Your data may be shared with:
   • Payment providers for payment processing
   • Contractors (e.g., taxi services, cleaning companies) solely for order fulfillment
   • Government authorities upon lawful request
   We require all contractors to commit to data confidentiality obligations.
   
   

6. Data Storage and Protection
   Data is stored no longer than necessary (typically up to 5 years for accounting purposes) or as required by law. We implement technical and organizational security measures: encryption, restricted access, VPN and SSL/TLS, and regular backups.
   
   

7. Data Subject Rights
   You have the right to:
   • Request access to, correction, deletion, or restriction of processing of your data
   • Withdraw your consent
   • Request data portability
   • Lodge complaints with supervisory authorities if you believe your rights are being violated
   
   

8. Cookies and Contact Information
   We use cookies to enhance user experience (preferences, analytics). You can manage cookie preferences through your browser settings.
   For questions or data-related requests, please contact:
   Abeona d.o.o.
   Email: abeona.makarska@gmail.com
   Phone: +385 95 886 5429
   Address: Put Makra 7, Makarska, 21300, Croatia
   
   

9. Changes to the Policy
   The Company reserves the right to update this policy due to changes in legislation or internal processes. The updated version will be published on our website, and the date of the latest revision will always be indicated at the beginning of the document.